As we head into our third year in business, we are so grateful and lucky to have some good news to share – our services schedule is now almost always full! While we are thrilled with our success, our constant state of busy-ness and some unfortunate circumstances have forced us to create a new policy which we’ve been trying to avoid since we opened.
When we have a no-show for an appointment, both our Customers and our staff suffer. Effective on December 1st, those Customers who have a pattern of not showing up for an appointment / not calling to cancel will be required to give us a non-refundable deposit in the amount of 20% of the services being booked. We are establishing this policy to encourage Customers who cannot make their appointment to notify us at least 24 hours in advance so we can accept walk-ins / new appointments during that time slot.
Here’s how this policy will work:
To start, all Customers have a clean slate.
- On your first no call / no show appointment, our staff member will inform you of this policy.
- Your second no call no show appointment our staff member will remind you of this policy.
- On your third no call no show appointment, our staff member will inform you that we will no longer be able to reserve a slot on our schedule for you unless you are willing to give us a 20% credit card deposit on the service you wish to book.
All of us at Bella Nail Bar wish to thank you for your continued patronage and your understanding around this new policy. We look forward to continuing to serve and pamper you!
The Bella Nail Bar Team